General Questions
What is a Bitcoin?
Good question; see www.bitcoin.org for more information.

What are your options to withdraw?

Why can't I deposit or withdraw "real currency", aka fiat (USD/EUR/JPY/GBP/CNY/RUB)?
Due to international law, we do not allow you to deposit or withdraw fiat currencies. In the USA, there are MSB and FinCen regulations; in Europe, certain countries have banned cryptocurrencies, and in China, the banks aren't allowed to transfer cryptocurrencies. The laws may change in the future.

Why does my "Total Cryptocurrency Value" go down?
This is because that display is tied to the exchange rates on other websites. Also see this user generated YouTube video for more information: https://www.youtube.com/watch?v=GucqlMuIXMg

Are their any fees to join or monthly fees?
No fees.

Do you speak Spanish/Russian/Chinese?
No, only English, but Google Translator works well.

What are the maximums/minimums for withdrawing?
The maximums depend on your verification level, which can be seen after logging in to your account. The minimums are small, see the withdraw page for details.

Where can I see the terms and conditions?
Please click here for terms and conditions.

Where can I see the privacy policy?
Please click here for privacy policy.

Are you hiring?
We are always looking for quality talent. If you would like to contribute, then please send your cover letter and resume to careers@eobot.com.

Do you have a bug bounty program?
Yes, we pay for bugs, so contact us for details or visit us at HackerOne and submit bugs there!

Do you perform off-chain transactions?
No we do not. All cryptocurrencies are sent, usually including miner fees, and can be seen on the blockchain for that respective cryptocurrency. This helps secure the network, makes our transactions transparent, provides an easier way to debug and track down coins, and reduces the chance for fraud. An off-chain transaction would be like what Coinbase could do if both users are Coinbase users and they change coins from one email to another, mark it in the database, and Bitcoin is never actually sent from one wallet to another.

Why does my balance reset after refreshing the page or changing cryptocurrencies?
The server updates every 60 seconds and the balances you see updating in real-time are performed with Javascript. If you change pages quickly, or choose a new cryptocurrency, then it will look like it is resetting. However nothing is lost, as whatever cryptocurrency it is set at when the server updates will get the past 60 seconds of mining results.

Help! My account was hacked and withdraws are being made?
Eobot is a secure site and has never been compromised. If your account was hacked, then you should change your password, turn on 2FA, and turn on email notifications. There are many unscrupulous Bitcoin sites, and most likely, you used the same password on another site. Never re-use passwords!

Do you have any wallpapers?
Yes, you can download wallpaper1 or wallpaper2. Feel free to send us your own creations.

What does Eobot stand for?
We have heard everything, let us know your favorite, including: Earn Online Bot, Earn Online Bitcoins Online Tool, Earn Online By Our Tech.

Is this legal?
We cannot provide legal advice; make sure cryptocurrencies are legal in your jurisdiction before continuing to use Eobot.

How can I cancel and close my account?
You may click here to cancel and close your account. All coins and balances will be erased.

Why do I get error "Invalid Captcha"?
We use Google's reCaptcha, which generally works well but sometimes has issues. You may need to try another web browser or computer and make sure your firewall is not blocking access to google.com and recaptcha.net, which are Google's domains.

Cloud Mining Questions
What are the Cloud Mining fees?
For electricity and maintenance, we take a fee. Please click here for information on the fee.

Why do the electricity/maintenance fees increase?
This is all described right here.

How long are the Cloud Mining rentals and contracts?
Prior to October 11 2014, GHS/MHS contracts had no expiration. Old contracts are not affected. New contracts and rentals, mined or purchased after October 11 2014, are now limited in term for 5 years going forward. See your History tab for expiration dates.

Can I sell my Cloud Mining?
No, you cannot sell the cloud shares at this time. This is because we own the hardware and do not want to be stuck if everyone decides to sell at once.

Can I buy Cloud Mining with credit card/USD?
No, we are currently only accepting Bitcoin and other cryptocurrencies at this time. We hope to have credit card payments available soon.

Can I buy Cloud Mining with cryptocurrency?
Yes, deposit the cryptocurrency and then convert it to your choice of Cloud Mining.

What are the maximums/minimums when making a credit card purchase to buy Cloud Mining?
There is no minimum or maximum at this time.

Can I buy a Cloud Mining that mines in Scrypt?
You can use the Cloud Mining SHA-256 hashing power to mine other currencies by automatically converting them as you mine, but the earnings will still be tied to SHA-256/Bitcoin difficulty, not Scrypt/Litecoin difficulty.

What is the difference between Cloud Mining SHA-256 and Cloud Mining Scrypt?
One is tied to the difficulty in mining SHA-256 cryptocurrency (Bitcoin) and the other is tied to the difficulty in mining Scrypt cryptocurrency (Litecoin). This means that if history is any indication of the future, then the Cloud Mining Scrypt won't decrease as fast as the Cloud Mining SHA-256.

What does 1 instance of Cloud Mining SHA-256 and Cloud Mining Scrypt equal?
1 of Cloud SHA-256 equates to 1.0 GHS of SHA-256 mining power, while 1 of Cloud Scrypt equates to 1 MHS of Scrypt mining power.

Can I change the pool that my Cloud mines on?
No, you cannot; this may change in the future.

What hardware is behind the Cloud Mining?
The hardware varies from custom ASICs to GPUs. The ASICs are behind the SHA-256 and the GPUs are behind the Scrypt.

Can I RDP (remote desktop) into my Cloud Mining?
No, you cannot at this time; we will run the servers for you.

What is the Cloud Mining Pre-Order?
These are the same as the other Cloud Mining, but they will start mining on a later date. For instance, a Cloud Mining Pre-Order October 2014 will start mining on October 1, 2014.

Software/Miner Questions
Why is it stuck on "initializing...please wait 5 minutes"?
Make sure you don't have a antivirus/firewall/router/proxy that is blocking access. Software uses port 3333. Also see this user generated YouTube video for more information: https://www.youtube.com/watch?v=JpIYPEzHqjA

Why does it show as a trojan/virus?
This is a false-positive that many of the popular antivirus programs report. For now you can ignore it, or try another free antivirus, like Microsoft Security Essentials. Hackers use something similar programs to make money off of people's computers, so that is why it shows up as a virus.

Why does Chrome block the download as malicious?
This is another false-positive. Simply, go to your Chrome settings, scroll to the bottom and click on "Show Advanced Settings". Go to the Privacy section and uncheck "Enable phishing and malware protection". You will only do this temporarily. Then proceed to download our software. Then return to your privacy settings and recheck Enable Phishing to further protect you.

Do you have a Mac or Linux version?
Yes, see the Pool Info under the Account page.

How do I use cgminer?
See this English PDF tutorial for cgminer, or Spanish version, created by one of our members, for a simple walk-through.

How can I increase the speed?
Important to increase speed: The default cgminer settings do not include hardware specific flags, which you may find here in the Litecoin Mining Hardware Comparison. Failing to use the proper flags can result in performance decreases in excess of 50%.

What do the intensity settings relate to?
This is the same as cgminer flag --intensity. Low is 11, normal is none, high is 15, very high is 17, extreme is 19.

Can I use one account for multiple computers on same IP address?
Yes, it will add your speed/rates together, you can use as many computers as you want.

Can I connect to the pool manually, through cgminer or bfgminer?
Yes, see the Pool Info under the Account page.

Do you use Bitcoin and Litecoin?
Yes, we are the easiest miner to use with BTC and LTC and convert on the backend automatically.

What do you use on the backend?
We use cgminer, bfgminer, pooler's CPU miner, and a variety of pools.

Can I mine any cryptocurrency?
Yes, regardless if you use SHA-256 or Scrypt (BTC vs LTC mode), you can earn and mine any cryptocurrency.

Can I use an ASIC?
Yes, simply choose the option and run as GPU mode. Devices that work with bfgminer will work, for instance USB Block Eruptors or Butterfly Labs ASICs. You can also contact us for pool information for other ASICs.

What is the best graphics card/computer to buy?
Either use a high end ATI Radeon card, or buy one of the USB Block Eruptor devices on Ebay/Amazon or a similar online store.

What drivers do I need for USB mode?

Why doesn't GPU mode work?
You may need to download the OpenCL drivers; get them from here: http://developer.nvidia.com/opencl

Where can I get the .NET framework?
Try Windows Update, or use Microsoft Web Platform Installer.

Can I use a proxy server?
Yes, edit intensity.txt and put the details in there, for example, add "--proxy=http://mycompany-http-proxy:8080"

Where can I download the software?
Download from link here

Can I use custom flags/change intensity?
Yes, you can put in whatever custom flags/parameters/arguments you want. Edit the "resources/intensity.txt" file. Put in whatever you want, like for GPU mode: "--intensity 12 --shaders 1024" or for CPU mode (number of threads): "-t 32"